What can I do if the books I received are damaged?
If the package was found to be damaged, please inform us as soon as possible by sending an e-mail to info@edilingua.it. Our Teacher and School Support Service will reply to you the soonest possible.
How can I return a product that does not meet my requirements?
If you are not satisfied with a product, you have 10 working days from delivery to exercise your right of withdrawal and return products purchased online.
It is not possible to withdraw from the purchase of digital products (eBooks) or in the case of shipments abroad.
I received a product that I did not order, what should I do?
If a product you had not ordered is included in the shipment, you need to fill in the relative form in the Contact Us area of our website, specifying in detail the problem. We will launch the necessary check procedure to verify the error.
A product is missing from my order, what should I do?
If you have not received a product, please fill in the form in the Contact Us area, indicating the missing product. We will provide it as soon as possible.
How and when will I be reimbursed?
If the order was paid by Credit Card, the reimbursement will be made by cancelling the credit card charge.
If the order was paid by Paypal, the refund will be made directly to your Paypal account.
By law, the refund must be made within 30 days of returning the products.